Return to Help Index
International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Unwanted Goods

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. Should you wish to return any unwanted items to us please contact customer service via the below e-mail address, in order to obtain a returns number
Items should be returned in an unused re-saleable condition complete with product packaging. Express delivery charges (1st Class and Special Delivery) along with airmail delivery charges may not be refundable.
Faulty Goods

In the unlikely event that you receive a product which you believe to be faulty, please contact customer service via the above e-mail address in order to obtain a returns number.
Goods received back to us will be tested for faults. A replacement product or refund will be issued should the item be found to be faulty. Items returned to us as faulty which are subsequently found not to be faulty will be returned to the buyer, an extra delivery charge may be applied. All goods returned to ourselves are done so at the buyers cost and responsibility.

All goods come complete with a standard 1 year manufacturers warranty.