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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" or you have allowed the delivery times shown below, please contact us via the following e-mail or phone number:

sales@poweradaptorsuk.co.uk / 01332 550822

Please allow the following delivery times from the date your order was dispatched:

UK Shipping

Royal Mail 1st Class / 2nd Class - 10 days
Royal Mail Special Delivery - 1 day (Up to 3 days for some UK islands)
Hermes Courier - 10 days
Yodel Courier - 5 days
City Link Courier - 5 days

International Shipping

International Courier - 12 days (Includes UPS, Parcelforce, Yodel, FedEx, TNT, City Link, Packetport, TrakPak, PostNL)
Royal Mail Airmail - 25 days

An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service via the following e-mail address / phone number:

sales@poweradaptorsuk.co.uk / 01332 365578
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service via the following e-mail or phone number:

sales@poweradaptorsuk.co.uk / 01332 550822
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.